George Mason University
MBA 732: Knowledge Management
Professor Michael D. Kull, Ph.D.
Links to:
Class 1:
Introductions
Readings for Class 2:
When Bad Things Happen to Good Ideas
Stories of Knowledge Management
“Choosing your KM Strategy”
http://www.tlainc.com/articl51.htm
“Developing a KM Strategy”
http://www.steptwo.com.au/papers/kmc_kmstrategy/
Read up on Hubert Saint-Onge of Clarica and his work in knowledge management and intellectual capital. We will do an in-class video case study.
Search terms: knowledge management Clarica Saint-Onge
Readings for Class 4
Communities of Practice
http://www.research.ibm.com/journal/sj/404/lesser.html
Readings for Class 5: Best practices, lessons learned, and storytelling.
Case: DHS LLIS
Readings for Class 6:
Guest Speaker: KM and Branding
“Rethinking Brand Strategy”
“Delivering on the Brand Promise”
Case: EPA (video)
Readings for Class 7:
Locating Experts and Expertise:
“Locating Expertise at NASA”
http://cba.fiu.edu/dsis/becferi/Ism6991/KMReview.pdf
Case: NASA (video)
Readings for Class 8:
Enabling Technologies for KM
“Exploring Failure Factors of Implementing Knowledge Management Systems in Organizations”
http://www.tlainc.com/articl85.htm
Readings for Class 9:
Knowledge Retention
“Six Mistakes to Avoid…” and others optional.
http://www.lostknowledge.com/pages/toolbox.html
"Knowledge Harvesting" (optional)
Readings for Class 10:
KM and Enterprise Intelligence
A final word…
http://informationr.net/ir/8-1/paper144.html
Additional resource links:
KM Magazine
KMWorld
Brint.com